Treat customer support as a product.

At first when you start a company, everything's gonna feel like a mess and it really should. It should feel like everyday there's a new problem, and what you're doing is fundamentally triaging.

I walk into a company office and I can tell often whether I'm gonna invest, as soon as I walk in.

Delegate completely. Let people make mistakes and learn.

The agenda should be crafted by the employee who reports to the manager not the manager.

Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by example.

The key metric of whether you've succeeded is what fraction of your employees use that dashboard everyday.