Treat customer support as a product.

As the company scales, everybody is not going to get invited to every single meeting, but they're gonna want to go to every meeting.

I don't believe ever in shared office spaces. Peter talks a little bit about this, every good startup is a cult. It's very hard to create a cult if you're sharing space with people.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

It's actually a good thing if you do reference checks on somebody and half the people you call say they are a micromanager and the other half say they actually give me a lot of responsibility. That's a feature not a bug.

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

Being a venture capitalist to me is like being more of a psychologist. So if you come to my office we have two chairs with a table in the middle. And we sit down and it's like, Tell me your problems.