The first thing that editor does is they take out a red pen, or nowadays you go online, and they start striking things. Basically eliminating things, the biggest task of an editor is to simplify, simplify, simplify and that usually means omitting things.

You really need to spend a lot of your time focussing people.

The job of an editor is to ensure a consistent voice.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.

Most people would agree that the details matter when it faces the user. But where the real debate is on things that don't face the user.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

Don't accept the excuse of complexity. A lot of people will tell you, this is too challenging, this is too complicated, yeah well I know other people simplify but that's not for me, this is a complicated business. They're wrong. You can change the world in 140 characters.