The team you build is the company you build.

Possibly the most important thing you do is actually edit the team.

Any executive, any CEO should not have 1 management style. Your management style needs to be dictated by your employee.

Don't accept the excuse of complexity. A lot of people will tell you, this is too challenging, this is too complicated, yeah well I know other people simplify but that's not for me, this is a complicated business. They're wrong. You can change the world in 140 characters.

Building a company is basically taking all the irrational people you know... Putting them in one building and then living with them 12 hrs a day at least.

Treat customer support as a product.

It's never a metric, it's where the person is going or not. Metrics are used to make things work better, but don't necessarily make a business better.