Possibly the most important thing you do is actually edit the team.

Ultimately, I don't believe that you can build a company without a lot of effort, and that you need to lead by example.

The companies I have traditionally seen do best over the long term had lead investors for their seed rounds

Most people will solve the problems they know how to solve. Roughly speaking they will solve B+ problems instead of A+ problems. A+ problems are high impact problems for your company but they're difficult problems.

Treat customer support as a product.

The agenda should be crafted by the employee who reports to the manager not the manager.

Usually when you hire more engineers, you actually don't get that much more done, you actually sometimes get less done.