There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

You have the power to help people become winners.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

Customer service is not a department, it's everyone's job.

Do your best to succeed and push the limits without violating them.

All leaders are permanent learners.