There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

Customer service is not a department, it's everyone's job.

Consistency isn't behaving the same way all the time.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Catching people doing things right is a powerful management concept.

Do your best to succeed and push the limits without violating them.