Your game is only as good as your practice.

As a manager the important thing is not what happens when you are there, but what happens when you are not there

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

Customer service is not a department, it's everyone's job.

If you don't toot your own horn, someone else will use it as a spittoon.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

Life is special when you reach out beyond yourself to be a true servant leader for others.