Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

Nice guys may appear to finish last, but usually they are running a different race.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

The cure for too much to do is solitude and silence.

Purpose can never be about achievement; it is much bigger.