How many of you would put in front of your house a sign that says gun-free zone?
If you don't seek perfection, you can never reach excellence.
No one can make you serve customers well. That's because great service is a choice.
As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
Catching people doing things right is a powerful management concept.
Vision is knowing who you are, where you're going, and what will guide your journey.