Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

Catch people in the act of doing something right.

How many of you would put in front of your house a sign that says gun-free zone?

We are not just our behavior. We are the person managing our behavior.

Things not worth doing are not worth doing well.

Empowerment is all about letting go so that others can get going.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.