Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

[Marriage is] like signing a 356-page contract without knowing what's in it.

Catch people in the act of doing something right.

If you don't toot your own horn, someone else will use it as a spittoon.

As a leader you provide for people only what they can't provide for themselves.

There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.