A river without banks is a large puddle.
No one can make you serve customers well. That's because great service is a choice.
When you're committed to something, you accept no excuses, only results.
The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.
Before something can become a habit it must first be practiced as a discipline.
If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.