The key to successful leadership today is influence, not authority.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

Your game is only as good as your practice.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.

As a servant leader the way you serve the vision is by developing people so that they can work on that vision even when you're not around. The ultimate sin of an effective servant leader is what happens when you are not there. That was the power of Jesus' leadership-the leaders He trained went on to change the world when He was no longer with them in bodily form.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.