I absolutely believe in the power of tithing and giving back. My own experience about all the blessings I've had in my life is that the more I give away, the more that comes back. That is the way life works, and that is the way energy works.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

Catching people doing things right is a powerful management concept.

There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

As a leader, the most important earthly relationship you can cultivate is your relationship with yourself.

If you want to know why your people are not performing well, step up to the mirror and take a peek.