All leaders are permanent learners.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

Catch people in the act of doing something right.

I never use notes, they interfere with me.

I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

All leaders are permanent learners.