Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Perpetual prosperity comes to those who help others.

We are not just our behavior. We are the person managing our behavior.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Purpose can never be about achievement; it is much bigger.

Customer service should not be a department, customer service is everyone's job.

I never use notes, they interfere with me.