We are not just our behavior. We are the person managing our behavior.

No one can make you serve customers well. That's because great service is a choice.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

The only job security you have today os your commitment to continuous personal improvement.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

Humility does not mean you think less of yourself. It means you think of yourself less.

The best minute you spend is the one you invest in people