Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.
No one can make you serve customers well. That's because great service is a choice.
If you don't seek perfection, you can never reach excellence.
Anything worth doing does not have to be done perfectly - at first.
All leaders are permanent learners.
The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.