As a leader you provide for people only what they can't provide for themselves.

Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

Customer service should not be a department, customer service is everyone's job.

It never hurts to toot your own horn once in a while.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

One of the deepest principles of life and leadership: it's not about you.