If you don't seek perfection, you can never reach excellence.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

The best way to develop responsibility in people is to give them responsibility.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

No one can make you serve customers well. That's because great service is a choice.

Vision comes alive when everyone sees where his or her contribution makes a difference.