Leadership is not something you do to people. It's something you do with people.

How many of you would put in front of your house a sign that says gun-free zone?

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

Customer service is not a department, it's everyone's job.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.