Real communication happens when people feel safe.
The greatest leaders mobilize others by coalescing people around a shared vision.
Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.
Life is special when you reach out beyond yourself to be a true servant leader for others.
All good performance starts with clear goals.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.