Customer service should not be a department, customer service is everyone's job.

I never use notes, they interfere with me.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.

We are not just our behavior. We are the person managing our behavior.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Nice guys may appear to finish last, but usually they are running a different race.