Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

The key to successful leadership today is influence, not authority.