To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it.

All good performance starts with clear goals.

Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

The only job security you have today os your commitment to continuous personal improvement.

Whether you like it or not, you will leave a leadership legacy.

The best way to develop responsibility in people is to give them responsibility.

Customer service should not be a department, customer service is everyone's job.