To ensure that your work is also a play, I recommend that you develop a personal mission statement. This will help you find what it is to enjoy so much that you lose track of time when you're doing it.

How many of you would put in front of your house a sign that says gun-free zone?

No one can make you serve customers well. That's because great service is a choice.

Catch someone doing something right.

Positive thinkers get positive results because they are not afraid of problems.

Take yourself seriously but take yourself lightly.

The best way to develop responsibility in people is to give them responsibility.