Customer service is not a department, it's everyone's job.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

Successful organizations have one common central focus: Customers.

Catch someone doing something right.

Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

People with humility don't think less of themselves, they just think of themselves less.

Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.