Don't wait until people do things exactly right before you praise them.
The only job security you have today os your commitment to continuous personal improvement.
All good performance starts with clear goals.
Take what you do seriously, but yourself lightly
Vision is knowing who you are, where you're going, and what will guide your journey.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.