Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

If you want to know why your people are not performing well, step up to the mirror and take a peek.

As a manager the important thing is not what happens when you are there, but what happens when you are not there

The key to successful leadership today is influence, not authority.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

None of us is as smart as all of us.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.