Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

The greatest leaders mobilize others by coalescing people around a shared vision.

If you want your people to be responsible, be responsive to their needs.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

Customer service is not a department, it's everyone's job.

Purpose has to do with one's calling - deciding what business you are in as a person.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.