Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

Vision comes alive when everyone sees where his or her contribution makes a difference.

Before something can become a habit it must first be practiced as a discipline.

Leadership is not something you do to people. It's something you do with people.

The best way to develop responsibility in people is to give them responsibility.

Customer service is not a department, it's everyone's job.

Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.