Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

Successful organizations have one common central focus: Customers.

Life is special when you reach out beyond yourself to be a true servant leader for others.

If you want to know why your people are not performing well, step up to the mirror and take a peek.

The best minute you spend is the one you invest in people

Customer service should not be a department, customer service is everyone's job.