Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

Positive thinkers get positive results because they are not afraid of problems.

There's a difference between interest and commitment. When you're interested in doing something, you do it only when it's convenient. When you're committed to something, you accept no excuses - only results.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Perpetual prosperity comes to those who help others.