Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

The only job security you have today os your commitment to continuous personal improvement.

In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.

Purpose has to do with one's calling - deciding what business you are in as a person.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

The best way to develop responsibility in people is to give them responsibility.