Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Have I done what is really important today?

Take yourself seriously but take yourself lightly.

Customer service is not a department, it's everyone's job.

Whether you like it or not, you will leave a leadership legacy.

Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever