Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Have I done what is really important today?

If you don't seek perfection, you can never reach excellence.

Purpose has to do with one's calling - deciding what business you are in as a person.

We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.

Trying is just a noisy way of not doing something.

What we give our attention to, grows.