Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

As a leader you provide for people only what they can't provide for themselves.

What we give our attention to, grows.

Nice guys may appear to finish last, but usually they are running a different race.

Have I done what is really important today?

The cure for too much to do is solitude and silence.

When you stop learning you stop growing.