Effective team leaders adjust their style to provide what the group can't provide for itself.

Successful organizations have one common central focus: Customers.

All good performance starts with clear goals.

Business is like tennis. Those who serve well win.

Anything worth doing does not have to be done perfectly - at first.

Customer service is not a department, it's everyone's job.

[Marriage is] like signing a 356-page contract without knowing what's in it.