Effective team leaders adjust their style to provide what the group can't provide for itself.

Leadership is not something you do to people. It's something you do with people.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

No one can make you serve customers well. That's because great service is a choice.

Don't quack like a duck, soar like an eagle.

Whether you like it or not, you will leave a leadership legacy.

Consistency isn't behaving the same way all the time.