I never use notes, they interfere with me.
Consistency isn't behaving the same way all the time.
None of us is as smart as all of us.
Knowing where you are going is the first step to getting there.
As a leader you provide for people only what they can't provide for themselves.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.