As a manager the important thing is not what happens when you are there, but what happens when you are not there

Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.

Successful organizations have one common central focus: Customers.

Life is special when you reach out beyond yourself to be a true servant leader for others.

In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.

Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

No one can make you serve customers well. That's because great service is a choice.