No one can make you serve customers well. That's because great service is a choice.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

Effective team leaders adjust their style to provide what the group can't provide for itself.

Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

Purpose can never be about achievement; it is much bigger.

Humility does not mean you think less of yourself. It means you think of yourself less.

As a servant leader the way you serve the vision is by developing people so that they can work on that vision even when you're not around. The ultimate sin of an effective servant leader is what happens when you are not there. That was the power of Jesus' leadership-the leaders He trained went on to change the world when He was no longer with them in bodily form.