No one can make you serve customers well. That's because great service is a choice.

Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.

If you want to know why your people are not performing well, step up to the mirror and take a peek.

Vision comes alive when everyone sees where his or her contribution makes a difference.

[Marriage is] like signing a 356-page contract without knowing what's in it.

Leadership is not something you do to people. It's something you do with people.

What we give our attention to, grows.