No one can make you serve customers well. That's because great service is a choice.

Successful organizations have one common central focus: Customers.

A river without banks is a large puddle.

Humility does not mean you think less of yourself. It means you think of yourself less.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.