Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

People with humility don't think less of themselves, they just think of themselves less.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Catch people in the act of doing something right.