Successful organizations have one common central focus: Customers.

Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.

Have I done what is really important today?

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

Real communication happens when people feel safe.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

Leadership is not something you do to people. It's something you do with people.