A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

Leadership is not something you do to people. It's something you do with people.

Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.

Trying is just a noisy way of not doing something.

No one can make you serve customers well. That's because great service is a choice.

The quality of a leader is reflected in the standards they set for themselves." Ray Kroc "If some of today's leaders don't relearn the value of a smile, they'll be unable to fire up others' ability to find real enjoyment in their work.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.