Catch people in the act of doing something right.
Customer service should not be a department, customer service is everyone's job.
We are not just our behavior. We are the person managing our behavior.
Humility does not mean you think less of yourself. It means you think of yourself less.
I grew up in New England. I think I was brought up with the Puritan ethic: that if you worked really hard in life, then good would come to you. The harder you work, the luckier you get. I've come to believe that it's the smarter you work, the better.
All good performance starts with clear goals.