Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

If you don't seek perfection, you can never reach excellence.

It's really hard to be a servant leader because we come into this world as a baby in a self-survival mode. Life is a journey toward service.

As a servant leader the way you serve the vision is by developing people so that they can work on that vision even when you're not around. The ultimate sin of an effective servant leader is what happens when you are not there. That was the power of Jesus' leadership-the leaders He trained went on to change the world when He was no longer with them in bodily form.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.

Humility does not mean you think less of yourself. It means you think of yourself less.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?