I never use notes, they interfere with me.

Good thoughts not delivered mean squat.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

When you stop learning you stop growing.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.