When a system is in turbulence, the turbulence is not just out there in the environment, but is a part of the organization or organism that you are looking at.

‎What color is a chameleon placed on a mirror? ... The chameleon responding to its own shifting image is an apt analog of the human world of fashion. Taken as a whole, what are fads but the response of a hive mind to its own reflection? In a 21st-century society wired into instantaneous networks, marketing is the mirror; the collective consumer is the chameleon.

The daily grinding of evolution, as accelerated by technology, churns out more and more complex organisms, with higher rates of energy use, and with increasing specialization. Minds are the ideal way to express complexity, energy density, increasing specialization, expanding diversity -- all in one system. Mindedness is what evolution produces. Mindedness is what technology wants, too.

A complaint is a unique opportunity to strengthen the relationship with the client.

Why fear feedback? Why stigmatize failure in the workplace when it's bringing you closer to achieving your organizational goals.

How do entrepreneurs survive their early failures? They don't view their failures as failures - they view these experiences as feedback, and a prelude to future success.

Each system is trying to anticipate change in the environment.