When a system is in turbulence, the turbulence is not just out there in the environment, but is a part of the organization or organism that you are looking at.
Clearly, we are self-made. We are the first technology. We are part inventor and part the invented
Evolution doesn't care about what makes sense; it cares about what works
An organization is a set of relationships that are persistent over time.
A complaint is a unique opportunity to strengthen the relationship with the client.
Well, here's what you can do, and that's about it.