It is a tremendous responsibility for us to have all the eyes focused on what we do and give people exactly what they need when they ask for it.

How exciting is it to come to work if the best you can do is trounce some other company that does roughly the same thing?

For me, privacy and security are really important. We think about it in terms of both: You can't have privacy without security.

For a lot of companies, it's useful for them to feel like they have an obvious competitor and to rally around that. I personally believe it's better to shoot higher. You don't want to be looking at your competitors. You want to be looking at what's possible and how to make the world better.

We believe strongly that in the long term, we will be better served - as shareholders and in all other ways - by a company that does good things for the world even if we forgo some short term gains. This is an important aspect of our culture and is broadly shared within the company.

We should be building great things that don't exist.

You know what it's like to wake up in the middle of the night with a vivid dream? And you know that if you don't have a pencil and pad by the bed, it will be completely gone by the next morning. Sometimes it's important to wake up and stop dreaming. When a really great dream shows up, grab it.