It's very hard to fail completely, if you aim high enough.

We don't have as many managers as we should, but we would rather have too few than too many.

...It's important to distinguish between "worry versus harm" when it came to privacy online.

Optimism is important. You have to be a little silly about the goals you are going to set. There is a phrase I learned in college called, 'having a healthy disregard for the impossible.' That is a really good phrase. You should try to do things that most people would not do.

It really matters whether people are working on generating clean energy or improving transportation or making the Internet work better and all those things. And small groups of people can have a really huge impact.

If we were motivated by money, we would have sold the company a long time ago and ended up on a beach.

Part of our brand is that we're pretty understated in what we do. If you look at other technology companies, they might preannounce things, and it will be a couple years before they really happen, and they don't happen in the way they said they would.