The most dangerous thing that can happen to us, I think, is to permit a feeling to develop that any client is a problem. I have always taken the attitude that no account is a 'problem account' but that all accounts have important problems attached to them - that you can waste more time and burn up more nervous energy by fighting a problem than by taking a positive attitude and solving it. It sure gives you a nice, warm glow when you do.

Curiosity about life in all of its aspects, I think, is still the secret of great creative people.

I have learned to respect ideas, wherever they come from. Often they come from clients. Account executives often have big creative ideas, regardless of what some writers think.

The sole purpose of business is service. The sole purpose of advertising is explaining the service which business renders.

Good advertising should give the reader essential facts about the product or company advertised and should do so engagingly without trickery or hogwash.

Advertising says to people, 'Here's what we've got. Here's what it will do for you. Here's how to get it.'

The most dangerous thing that can happen to us, I think, is to permit a feeling to develop that any client is a problem. I have always taken the attitude that no account is a 'problem account' but that all accounts have important problems attached to them - that you can waste more time and burn up more nervous energy by fighting a problem than by taking a positive attitude and solving it. It sure gives you a nice, warm glow when you do.