Everything starts with the customer.

This really is a merger of equals. I wouldn't have come back to work for anything less than this fantastic opportunity. This lets me combine my two great loves - technology and biscuits.

I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.

Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?

I have always believed you cannot run a successful enterprise from behind a desk.

You don't get points for predicting rain. You get points for building arks.