The next thing is: we can make IBM even better. We brought IBM back but we're gunning for leadership.
IBM needed - an enormous sense of urgency.
This really is a merger of equals. I wouldn't have come back to work for anything less than this fantastic opportunity. This lets me combine my two great loves - technology and biscuits.
Never confuse activity with results.
Customer complaints are the schoolbooks from which we learn.
Everything starts with the customer.