Lou Gerstner knows how to do a deal, and George Bush Sr., less so.

Customer complaints are the schoolbooks from which we learn.

If CEO compensation was performance-driven, which I believe it was in IBM's case, nobody would ever argue. If the shareholders didn't make billions and billions of dollars, I wouldn't make millions of dollars. My salary was the same for 10 years. It was all performance-based.

If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?

I want to become a student. I want to read Chinese history and go on a dig.

I just think we should look at this as a chess match," he said, "between the world's greatest chess player and Garry Kasparov.

I look for people who work to solve problems and help colleagues, I sack politicians.