Lou Gerstner knows how to do a deal, and George Bush Sr., less so.

Lou Gerstner knows how to do a deal, and George Bush Sr., less so.

It is not about bits, bytes and protocols, but profits, losses and margins.

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

The thing I have learned at IBM is that culture is everything.

Everything starts with the customer.

You can’t mandate [cultural change], can’t engineer it. What you can do is create the conditions for transformation. You can provide incentives. You can define the marketplace realities and goals. But then you have to trust. In fact, in the end, management doesn’t change culture. Management invites the workforce itself to change the culture.