I want to convince you that these kinds of personal explanations of success don't work. People don't rise from nothing....It is only by asking where they are from that we can unravel the logic behind who succeeds and who doesn't.

Part of me thinks that innovation, real innovation in health care delivery, needs to happen from the bottom to the top.

extreme visual clarity, tunnel vision, diminished sound, and the sense that time is slowing down. this is how the human body reacts to extreme stress.

Occasions when you can change your mind should be cherished, because they mean you're smarter than you were before.

Bad improvisers block action, often with a high degree of skill. Good improvisers develop action.

A radical and transformative thought goes nowhere without the willingness to challenge convention.

We learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.