We strive always to have a beginner's mind.

You need to have a beginner's mind to create bold innovation.

Relationships with the media are really important. The media has a more important voice today than it has ever had. We don't advertise. We only have one marketing vehicle, which is editorial, and our ability to get our message out and communicate it effectively.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

One problem we discovered, for example, was that our "create a new account" button was in the wrong place...By simply moving it to the left side, mirroring the way people read, we saw a huge improvement in the way people used the site.

When I look out from my own business career, I tried to learn from some of the best people, regardless of the industry.

The elites - or managers in companies - no longer control the conversation. This is how insurrections start.