We strive always to have a beginner's mind.

I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

I think a critical part of being successful in our industry is having a beginner's mind

Mult-Tenancyi is really the future of our industry.

You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.