Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.
Marc BenioffThe future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.
Marc BenioffPresentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.
Marc BenioffOur focus was directed at developing the best possible and easiest to use product, and this is where we invested our time. Realize that you won't be able to bring the same focus to everything in the beginning. There won't be enough people or enough hours in the day. So, focus on the 20 percent that makes 80 percent of the difference.
Marc Benioff