Making a product better often requires removing features.

I don't need every customer. I'm primarily in the business of selling a product for money. How much effort do I really want to devote to satisfying people who are unable or extremely unlikely to pay for anything?

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

Emphasizing and rewarding length over quality results in worse writing and more reader abandonment.

Making a product better often requires removing features.

Google won't break into your home. You'll invite them in.

Keep building and supporting new tools, technologies, and platforms to empower independence, interoperability, and web property ownership.