Making a product better often requires removing features.

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

Charge for something and make more than you spend.

Attention to detail can't be (and never is) added later. It's an entire development philosophy, methodology, and culture.

Microsoft loves losing money with online services, so this should stay free forever... unless they get a new CEO who isn't crazy about pouring billions into a hole.

I started out from a pretty modest background, so I always had a pretty good sense of money. I always had to work for my money, save my own money, I always bought my own stuff with my money... trying not to waste money unnecessarily.

One reason I love the Kindle, more so than the iPad, is that on the Kindle you can't do anything else but read. It's the best, because it does the least. It doesn't even show a clock.