Microsoft loves losing money with online services, so this should stay free forever... unless they get a new CEO who isn't crazy about pouring billions into a hole.

If you sit on, sleep on, stare at, or touch something for more than an hour a day, spend whatever it takes to get the best.

I don't need every customer. I'm primarily in the business of selling a product for money. How much effort do I really want to devote to satisfying people who are unable or extremely unlikely to pay for anything?

Microsoft loves losing money with online services, so this should stay free forever... unless they get a new CEO who isn't crazy about pouring billions into a hole.

With a Web and iPhone app, I try to find new and tiny ways to delight my customers. They may not notice, but it helps drive goodwill and makes your product remarkable.

Emphasizing and rewarding length over quality results in worse writing and more reader abandonment.

Keep building and supporting new tools, technologies, and platforms to empower independence, interoperability, and web property ownership.