The fact remains that we have an obligation to discover what we really, really, really want to do (which is probably what we do best) and then do it even better... much better.

The true genius of a great manager is his or her ability to individualize. A great manager is one who understands how to trip each person's trigger.

No idea will work if people don't trust your intentions toward them.

There has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create heroes in every role. Make every role, performed at excellence, a respected profession.

We need to say goodbye to the traditional methodologies of corporate universities.

It's odd that I'm a big name in America and not known in Britain.

Passion isn't something that lives way up in the sky, in abstract dreams and hopes. It lives at ground level, in the specific details of what you're actually doing every day.