The corporate world is appallingly bad at capitalizing on the strengths of its people.
Marcus BuckinghamA note of caution: We can never achieve goals that envy sets for us. Looking at your friends and wishing you had what they had is a waste of precious energy. Because we are all unique, what makes another happy may do the opposite for you. That's why advice is nice but often disappointing when heeded.
Marcus BuckinghamWomen have lives that become increasingly empty. They're doing more and feeling less.
Marcus BuckinghamLife's tricky for women because they have to make more choices than men. And yes, choice is good, but boy, you better be an expert choice-maker.
Marcus BuckinghamThere's something unique and different that makes a leader, and it's not about creativity or courage or integrity.... A leader's job is to rally people toward a better future.
Marcus BuckinghamForcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to listen and to teach, and then you must focus them toward simple emotional outcomes like partnership and advice....Identify a person's strenths. Define outcomes that play to those strengths. Find a way to count, rate or rank those outcomes. And then let the person run.
Marcus Buckingham